Entrepreneurs Create Change, Customers Buy Solutions

"We already have a way of doing that" This single sentence has taken entrepreneurs and change makers to the edge of their sanity.  No matter what you have created, no matter how great your product or service you will likely hear this dreaded phrase. Even incredibly successful companies once faced this type of scepticism.  "Why… Continue reading Entrepreneurs Create Change, Customers Buy Solutions

Caring Matters

The chef who goes to the market every day, does it as a matter of personal pride because he really cares. The baker who gets up at 5am to bake fresh bread, does it because he really cares about the classical way of baking bread. The doctor who works overtime does it because she really cares… Continue reading Caring Matters

You & Your Organisation Should Always Be Changing

Most of us nowadays do knowledge work.  This is the type of work which doesn't need much physical strength, but relies more on mental ability. People who carry out knowledge work gain more knowledge as they do their work.  Therefore as new knowledge accumulates the nature of the original work continually changes. There are a… Continue reading You & Your Organisation Should Always Be Changing

Meta Problems

Entrepreneurs solve problems the thinking goes. What's not often talked about though is that solving a big problem often entails having to fix a bunch of smaller "meta problems". If you ask people what Uber does, most would say it's an app to order a taxi.  Sure it is, but Uber also solves a bunch… Continue reading Meta Problems

The Business Of Medicine

There's something unique about the business of medicine. In a traditional business such as a burger joint, if you have more customers and sell more burgers, then the restaurant owner will make more money. But in medicine, the more patients a clinic sees and the more patients a hospital serves, the less money they often… Continue reading The Business Of Medicine