Michael Schrage has written about what great organisations do. And his term for it is: "Who do you want your customers to become?" I think this is similar to asking "what change do you want to make?". Harley Davidson is an amazing brand, worth billions of dollars. Not because they make the best bikes in… Continue reading Creating Tension
We launched a new phase of our app for our patients and Primary Care services this week. The build for this phase was huge and we have been steadily working on it for the previous four months (designing, building, testing, messing up ad nauseum). I think we've really nailed what we intended to do. As… Continue reading NHS Startup Part XV – “It’s Up To Us Now.”
Time is a precious commodity. I would say that busy people realise how valuable and finite time really is. There's so much to do in a startup that it makes you hyper-acute of every hour of every day. I've felt like I've been "through the looking glass" for quite some time now. In my previous… Continue reading Go Big!
In Spanish they say al maestro cuchillada - to the Master goes the knife. It's a fencing term where the student finally is able to cut his Master. We are all students of something or other and it's human instinct to rebel against our superiors or mentors. This happens particularly when our own intuition and insights start to… Continue reading Al Maestro Cuchillada
What's you why? Another great great book that I have to write about! Simon Sinek's book is so powerful, yet the concept is so simple! What's the common denominator between Tesla motors, Martin Luther King and Apple? Why is it that people queue up outside to put their deposit down for the new Tesla car, when historically… Continue reading Start With Why – Simom Sinek
University was this: Patient comes in, you listen to them, you do some tests, you give them treatments and then you've fixed them. Real life is this: Patient comes in, they talk about things in a way that you can't understand (e.g. "it burns behind my knees all the time, except when I'm doing something),… Continue reading It’s Messy
Whenever you get scared about something and are trying to figure out whether you should take the leap or not, all you have to do is ask yourself three questions: What if I fail? What if I succeed? What if I do nothing? I don't know about you, but the most terrifying out of those… Continue reading What if?
Don't Walk........ Often we interpret things incorrectly. If you see a "don't walk" sign, how do you know that it's telling you to stand still. Maybe you should be running instead, to avoid danger? Learning to look at things in a different way is a massively useful skill. We all have problems in our life, but learning to look at… Continue reading Don’t Walk
I was having induction at my new Family Practice a month ago. This was so I understood how the practice worked before I started seeing my patients on my own. Insanely insightful seeing all these patients go on their journey after being seen by the doctor. Doctors have to collect data and trial a lot of… Continue reading Are We Going Around In Circles?
Why is it that when the phone rings we assume the worst? Ring ring. "Hello, Rakeeb, I need to talk to you about a patient you saw yesterday. Please can you see me after your clinic is over?" The narrative in my mind started immediately. "I must have done something wrong...I hope they didn't end… Continue reading Focus On the Negative